When you book a head or body massage in Central London, you share personal details – name, phone, email, maybe health notes. You might wonder what happens to that info. Here’s a straightforward look at our privacy practices and your rights.
We ask for only the details needed to schedule and deliver a safe session. Your name and contact info let us confirm the appointment and send reminders. Health notes help the therapist tailor the massage and avoid contraindications. We never ask for unnecessary data like credit card numbers unless you pay online – then it’s processed securely by a trusted payment partner.
Living in the UK means GDPR protects you. You have the right to see what data we hold, ask for corrections, or request deletion. If you want a copy of your booking history, just email us and we’ll send it within a month. Want us to erase your info after your last session? Let us know, and we’ll wipe the records, except for basic transaction logs we must keep for tax reasons.
We also give you control over marketing. When you sign up for newsletters, you can unsubscribe at any time with one click. If you never opted in, we won’t send you promotional messages. Your consent is recorded, and we respect any changes you make.
All client details are stored on a password‑protected server with encryption at rest and in transit. Only authorized staff can access the data, and they do so on a need‑to‑know basis. When you book online, the website uses HTTPS, so your connection is encrypted. We regularly update software and run security checks to guard against breaches.
Physical records, like paper intake forms, are kept in a locked cabinet at our Central London studio. After a defined retention period, we shred them securely. If you prefer an entirely digital process, we can accommodate that too.
In the unlikely event of a data incident, we have a response plan that includes notifying you promptly, investigating the cause, and fixing any gaps. Transparency is part of our commitment to your trust.
Got a question about your data? Shoot us an email at [email protected]. Include your full name and the request – whether it’s a copy of your data, a correction, or a deletion. We’ll verify your identity and get back to you within 14 days, as the law requires.
If you ever feel we haven’t respected your privacy, you can lodge a complaint with the Information Commissioner’s Office (ICO). We’ll cooperate fully and aim to resolve any issue quickly.
Our goal is simple: give you a relaxing massage without worrying about how your information is handled. By being clear about what we collect, how we protect it, and what rights you have, we hope you feel confident booking your next session.
Remember, privacy isn’t a hidden feature – it’s built into every step of our service. If anything changes in how we use data, we’ll let you know right away. Enjoy your next head massage knowing your personal info is safe with us.
Explore our GDPR compliance page to understand how Head Massage London collects, uses, and protects your personal data in accordance with UK laws. Learn about your data rights and our commitment to privacy and security. Contact us for more information or to exercise your privacy rights.