Thinking about booking a head or body massage in Central London? Before you click ‘confirm’, take a minute to read our policies. Knowing the rules helps you avoid surprises, saves time, and ensures a relaxed experience for both you and the therapist.
Life happens – we get it. If you need to cancel, let us know at least 24 hours before your appointment. That way we can offer the slot to someone else and you’ll receive a full refund or a credit for a future session. Cancelling with less than 24 hours, or a no‑show, means we charge 50% of the session fee to cover the therapist’s time.
Want to move your appointment? We’re happy to reschedule, but it also needs a 24‑hour notice. Just send us a quick email or call, and we’ll find a new slot that works for you.
Our top priority is a clean, safe environment. Arrive a few minutes early so we can run a short health check – we’ll ask about recent injuries, illnesses, or any skin conditions that could affect the massage. If you’re feeling unwell, please let us know right away; we’ll gladly reschedule without any charge.
All therapists wear fresh linens, sanitize equipment between clients, and follow strict hand‑washing protocols. If you have specific allergies (like essential oils) or comfort preferences, tell us before the session starts. We’ll adjust pressure, avoid certain areas, or use hypoallergenic products as needed.
We also respect your personal boundaries. Any movement that feels uncomfortable should be spoken up immediately – the therapist will adjust or stop the massage right away. Your consent matters at every step.
By agreeing to these policies, you help us maintain a professional, calm space where every session runs smoothly. Have a question that isn’t covered here? Reach out to our friendly team – we’re always ready to clarify.
Now that you know the basics, you can book confidently, relax fully, and enjoy the benefits of a great head or body massage in the heart of London.
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