Before you click ‘book now’, it helps to know the rules that keep you safe and comfortable. We’ve gathered all the legal basics – from consent forms to privacy promises – in plain English so you know exactly what to expect.
Every session starts with a short health questionnaire. Tell us about injuries, medical conditions or allergies so we can tailor the pressure and avoid trouble. Signing the consent form is required; it confirms you understand the techniques used and agree to the treatment.
All our therapists hold valid UK massage qualifications and are covered by public liability insurance. This means you’re protected if anything goes wrong during the session. We follow the British Association of Sports & Exercise Medicine guidelines, so you get a professional, legally compliant service.
Our privacy policy respects the GDPR. Personal data – like your name, contact details and health answers – is stored securely and never shared with third parties without your permission. You can request a copy of your records or ask us to delete them at any time.
Cancellations are simple. If you need to change or cancel an appointment, let us know at least 24 hours in advance. We’ll refund a full amount or offer a credit for a later session. Cancellations within 24 hours may incur a small fee, which covers the therapist’s reserved time.
Payments are processed through a secure, encrypted gateway. We accept major cards and contactless options. No hidden charges appear on your bill – the price shown at booking is the final amount, unless you add extra services like aromatherapy oils.
If you feel uncomfortable at any point, you can stop the session immediately. Your well‑being comes first, and we’re obliged to respect your decision without penalty. Our therapists are trained to handle such situations calmly and professionally.
All content on our website, including blog posts and advice, is for information only. It does not replace medical advice from a qualified doctor. If you have a serious health issue, please consult your physician before booking a massage.
Got more questions? Reach out via our contact form, email or phone. We’re happy to clarify any legal or safety concerns so you can enjoy a worry‑free massage experience in the heart of London.
The Terms of Service page outlines the rules and guidelines for the use of the website londonheadmassage.com. It covers user obligations, intellectual property rights, limitation of liability, governing law and jurisdiction, and contact information. Users are encouraged to review these terms periodically for updates.